A Guest Did Not Receive Their Ticket

If your guest did not receive their ticket by email, there are a few things you can check before contacting support.

What Should I Do If My Guest Didn't Receive Their Ticket?

1. Check the email address. Make sure you entered your guest's email address correctly when sending the ticket.
2. Ask your guest to check their spam or junk folder. The ticket email may have been filtered there.
3. Send the ticket to yourself instead. You can email the ticket to your own address and then forward the ticket to your guest.

Can I Send the Ticket Again?

Yes. You can return to the Tickets section in your Tassel account and select the ticket you need to send.

If your guest still cannot find the ticket after checking their email and spam or junk folder, sending the ticket to yourself and forwarding it to them is another option.

Tip: Make sure your guest has access to their ticket before the day of the ceremony so they can present it when required.