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Stage Pass Not Showing on Wallet After Adding

If you successfully added your stage pass to your digital wallet but it isn't showing, there are a few things you can try.

Check Your Wallet

Open your device's Wallet app and look for your stage pass. If you have multiple passes, scroll through your available passes to make sure it isn't listed further down.

Try Adding Your Stage Pass Again

Return to your Tassel account and try adding your stage pass to Wallet again. Make sure you are using the same device and browser you used when you initially added the pass.

Enable Pop-Ups

If your stage pass still isn't appearing, enabling pop-ups in your web browser may help resolve the issue.

For instructions on how to allow pop-ups in your browser, please refer to the appropriate guide:

Once pop-ups are enabled, try adding your stage pass to Wallet again.

Still Can't Find Your Stage Pass?

If your stage pass still doesn't appear in your Wallet after following these steps, contact us here [insert support ticket form] for assistance.