Replace a Lost Stage Card

Replacing a Lost Card in Director Help Desk

If a graduate has lost their card or can’t access their stage pass on their phone, you can still use all of the information created for them in the software by replacing their card.

Open the Help Desk

After filling out the blank replacement card, search for the graduate’s name in the Search By field at the top of the Help Desk menu.

1. Select the name.
2. Click Replace Card.
3. Scan the graduate’s blank card to update their QR code, or type it in.
4. Click Save.

Two records for the graduate will now be available: One for the old QR code, and one with the new QR code. This will allow the graduate to use either the new grad card or the old card/stage pass if they can find it.